Free Returns with Paypal
If you use Paypal at checkout, you qualify for free returns. Complete your return in your own way, login into your paypal account, and claim up to £15 back for returning your item to us.
30 Day Money Back Guarantee
Watching Clocks carefully selects its products and hopes you will be happy with your purchase, however there may be times when you feel you need to return an item to us.
PLEASE RETURN YOUR UNWANTED CLOCK TO THE FOLLOWING ADDRESS
Our return's policy is simple and the "no quibbles" guarantee means that if for any reason you are unhappy with your purchase, i.e. the item you have ordered is faulty, defective or you've had a change of heart, you can return it direct to us.
There is no need to worry if you have had a change of heart with your purchase, just simply either return direct to us or call our customer service team on 01453 842493 within the 30 days of receipt for a full refund of goods. The costs of returning goods to us shall be borne by you.
Please note however, that all returned goods must be in a full un-used condition, unless the item(s) are faulty or defective.
Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required within 10 days.
Any products that you have received with a defect or are received in error by Watching Clocks , we will be happy to fully reimburse your costs up to £5.50 or we can organise collection.
Please notify our customer service team within the first 3 working days from receipt of your order.
Change Of Heart
We appreciate that you may have a change of heart of the purchase you may receive, however, there are a few pointers that we would like to mention before you call us.
Please ensure that the goods are unused and in perfect, re-saleable condition (this does not include the product packaging and instructions etc.)
If there are any incomplete items received to us, we will not be able to refund you. You will be held responsible for any other charges provided to you in connection with your order.
Please notify us within 30 days from receipt of your order.
Items Lost When Returning
Please note that for any items returned to us, we do not hold any responsibility for any lost parcels. We recommend that you use a secure and trackable service that many well known post offices provide.
Refunds And Replacements
Refunds for items returned to us within the 30 days of receipt of your order shall be processed within 10 working days.