Shipping Policy Page

We offer a free 3-5 day delivery service for all order in the UK. All items are dispatched from our warehouse in Gloucestershire and delivered to your door. For UK deliveries we use Royal Mail for smaller items and Parcelforce larger items. For International orders our European Road orders are sent out via Skynet and our Worldwide International Express Orders are sent out with DHL. 

UK Delivery

Standard Delivery 3-5 Days - FREE
Next Working Day Delivery (you must order before 2pm) - £4.95
Saturday Delivery (you must order before 2pm Friday) - £9.95


Worldwide Delivery - Currently Suspended

We deliver Worldwide. Please see prices of our most popular destinations below. If your destination is not here, add your product to cart, and a delivery price will appear at the checkout process. DHL Delivery Prices vary according to weight and size of products purchased. 

Destination European Road Delivery Next Possible Day Delivery (DHL)
Jersey FREE From £4.95
Guernsey FREE From £4.95
Ireland From £7.95 From £8.95
Belgium From £7.95 From £8.95
France From £7.95 From £9.95
Germany From £7.95 From £9.95
Luxembourg From £7.95 From £8.95
Netherlands From £7.95 From £8.95
Portugal From £9.95 From £12.95
Spain From £9.95 From £12.95
Sweden From £9.95 From £12.95
Bulgaria From £9.95 From £13.95
Croatia From £9.95 From £13.95
Czech Republic From £9.95 From £13.95
Denmark From £9.95 From £12.95
Austria From £9.95 From £12.95
Greece From £9.95 From £13.95
Italy From £9.95 From £12.95
Slovakia From £9.95 From £13.95
Slovenia From £9.95 From £13.95
Hungary From £9.95 From £13.95
Latvia From £9.95 From £13.95
Lithuania From £9.95 From £13.95
Poland From £9.95 From £13.95
Switzerland From £13.95 From £14.95
Norway From £13.95 From £14.95
Turkey N/A From £14.95
Iceland N/A From £14.95
Gibraltar N/A From £14.95
Canary Islands N/A From £15.95
USA N/A From £14.95
Canada N/A From £14.95
Mexico N/A From £14.95
Russia N/A From £14.95
Australia N/A From £18.95
Hong Kong N/A From £18.95
UAE N/A From £18.95
Saudi Arabia N/A From £26.95
Qatar N/A From £18.95
New Zealand N/A From £18.95


​​​​​​​If our couriers cannot deliver the item because no-one is home to receive the order, they will leave a card, and attempt delivery on another two occasions. After this point, you will need to call your local depot to arrange a more convenient delivery date. If the courier receives no contact from you after a period of approximately 5 working days, they will return the package to us. This may result in extra shipping costs being incurred for redelivery.

Please note: compensation can NOT be offered in any circumstance if a delivery has not arrived on time, and it can NOT be offered for any persons who have taken the day off work in order to receive the item.

We advise that customers who foresee difficulty in obtaining their item at a home address should state a different delivery address at checkout. If a delivery address needs to be changed after the checkout procedure, please call us and we will get this changed for you, however this may affect the speed of delivery.

Dispatch schedule:

Our Next Day Delivery Service

Orders placed before 2pm Monday-Friday will be sent out same day, for next working day delivery.

Orders placed after 2pm or on a non working day, will be sent out next working day for delivery the day after

Please make allowances for Weekends, Christmas, Bank Holidays etc.

Delivery Addresses:

Due to the fact we do not offer Sunday or Bank holiday delivery options, it is essential you use a delivery address where there will be someone to take delivery of the item  as in most cases a signature is normally required upon receipt. They will not normally telephone our customers prior to departure. All deliveries take place Monday to Friday between 9.00am - 6.00pm. They will not leave deliveries in the shed/porch/back garden, unless the instructions have been pre arranged through Watching Clocks. When you go through the checkout there is an option for you to add comments about delivery. If you are at work most of the time we would advise you have the goods delivered to your place of work or perhaps a neighbour or friend would take deliveries on your behalf.

 

Free Returns with Paypal

Use Paypal at the checkout and then get free returns on Paypal. Activate via your Paypal account, send the item back and Paypal will refund the return shipping cost (up to £15 and 12 uses per year)

www.paypal.com/returns

All other returns due to change of heart will be at the customer's expense. 

30 Day Money Back Guarantee

We thoroughly test a selection of our products to ensure that we offer the best quality items. However, there may be times when you want to return an item to us. If you do need to return your order, please send it to the following address:

Returns Address:
J.C. Household Ltd

The Old Station
Station Road
Charfield
South Gloucestershire
GL12 8SR

United Kingdom

tel: 01453 842493

email: info@jchousehold.com

Unwanted Item(s)

If you have had a change or heart with your order for any reason, then you can simply return your item within 30 days of receipt. Just ship it to the address above.

Please ensure that your good are unused and in a perfect, re-saleable condition (including the original product packaging and any instructions etc.).

If any items and incomplete, then you will not be refunded. Please note that you are responsible for the return postage cost and we are not responsible for any returned item’s that become lost in transit.

Customised products or products made to size cannot be returned as they are bespoke to that customer. Customers are urged to purchase a single rug in the colour of choice to make sure any custom rug is as expected. Please note, you can return this single rug for a refund.

Faulty Item(s)

We test our products thoroughly but occasionally an item can arrive with a fault or a defect. If this does happen simply contact us on +44 (0) 1453 842 493 or info@jchousehold.com.

Please explain the fault and notify us within 5 working days or receiving your order. We will work with you to arrange the best way to return your item.

 

Refunds and Replacements

Refunds usually get processed within 5 working days of receipt. However please allow up to 15 days for refunds to be processed during busy periods.

Please allow up to 10 working days for replacements to be delivered.

Sunday,Monday,Tuesday,Wednesday,Thursday,Friday,Saturday
January,February,March,April,May,June,July,August,September,October,November,December
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