FAQs

Mechanical Clocks:

 

My clock is running fast or slow (mantel)

You can alter the speed at which the clock runs by turning the large screw like turning on the back of the clock movement.

  • If the clock is running fast, turn the screw clockwise
  • If the clock is running slow, turn the screw anti-clockwise
  • One full turn of the screw will equate to 1 minute per day

 

My clock is running fast or slow (Pendulum)

You can alter the speed at which the clock runs by turning the brass nut underneath the pendulum.

  • If the clock is running fast, turn the nut anti-clockwise
  • If the clock is running slow, turn the nut clockwise
  • One full turn will equate to 2 minutes per day

 

The chimes have stopped working:

The most common reason for this is that not all the winding holes have been wound. Ensure you wind each hole in the clock face. Westminster chime clocks have 3 winding holes; ½ hour strike clocks have 2; and strike on hour clocks have 1.

 

The pendulum has stopped

If the pendulum leader has been knocked, then it may need resetting. You can do this by:

  • Moving the pendulum leader all the way to the left and the right
  • Then wiggling the pendulum leader in the middle, matching the normal swing of your pendulum.



Quartz Clocks

 

My Clock isn’t keeping time?

If your clock was keeping time and is no longer keeping time, then the issue will be with the battery. When batteries start to get weak, the clock may run a little slower and you will need to replace the batteries in the clock with new ones.

 

The clock hands aren’t moving?

  • Check the batteries power.
  • Check that all the battery slots have a brand-new battery in.
  • Check that the batteries are inserted the correct way around.

 

One of the clock hands is hanging lose

If your clock gets knocked, then it can cause one of the clock hands (usually the minute hand) to come lose from the movement. To fix this you can simply apply some pressure and wiggle the hand back onto the mechanism. This will strengthen the connection to the mechanism allow the hand to move as normal. 

 

The pendulum isn’t moving / the chimes aren’t sounding

Check that you have inserted a battery to all the slots in the back of the movement. Usually a pendulum clock will have 2 or 3 battery slots. One slot will manage the clock hands, one will operate the pendulum and the third will manage any chimes the clock has (if applicable).

  • Ensure that all battery slots have batteries in them
  • Check the battery power by replacing the batteries with brand new ones
  • Check that the batteries are inserted the correct way around
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