Mechanical Clocks:

My clock is running fast or slow (mantel)

You can alter the speed at which the clock runs by turning the large screw like turning on the back of the clock movement.

My clock is running fast or slow (Pendulum)

You can alter the speed at which the clock runs by turning the brass nut underneath the pendulum.

The chimes have stopped working:

The most common reason for this is that not all the winding holes have been wound. Ensure you wind each hole in the clock face. Westminster chime clocks have 3 winding holes; ½ hour strike clocks have 2; and strike on hour clocks have 1.

The pendulum has stopped

If the pendulum leader has been knocked, then it may need resetting. You can do this by:



Quartz Clocks

My Clock isn’t keeping time?

If your clock was keeping time and is no longer keeping time, then the issue will be with the battery. When batteries start to get weak, the clock may run a little slower and you will need to replace the batteries in the clock with new ones.

The clock hands aren’t moving?

One of the clock hands is hanging lose

If your clock gets knocked, then it can cause one of the clock hands (usually the minute hand) to come lose from the movement. To fix this you can simply apply some pressure and wiggle the hand back onto the mechanism. This will strengthen the connection to the mechanism allow the hand to move as normal. 

The pendulum isn’t moving / the chimes aren’t sounding

Check that you have inserted a battery to all the slots in the back of the movement. Usually a pendulum clock will have 2 or 3 battery slots. One slot will manage the clock hands, one will operate the pendulum and the third will manage any chimes the clock has (if applicable).